BluePearl Veterinary Partners at 4126 Packard Street in Ann Arbor, Michigan

Customer Reviews about BluePearl Veterinary Partners

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  This place is the definition of lacking bedside manner. We took our cat there who was really sick, and they were rude and just not cordial at all. Once we were back in the exam room, we got very few answers. They wanted to immediately run a bunch of tests and hospitalize him for $4,000. When we declined to hospitalize him, the veterinarian REFUSED to come back and talk to us and answer our questions. Never again. I am leaving two stars because the tech that spoke to us was pleasant and compassionate. Stay away.
  August 26, 2017

  by Barry Chapman
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  Don’t take any lost dogs here!!! We ran out of options to find the owner so we decided to stop in here and see if they could scan him for a chip. A wonderful person named Oliver helped us right away. Scanned him and found a chip and Oliver was new so someone else gave him direction on who to call (I believe it was the doctor helping Oliver). So we’re waiting patiently for Oliver to get the contact information and while we’re standing there some girl comes around front from the back and says “oh did you find that dog” we said yeah, walking around packard street but he has a chip”. She rudely then says “oh no.. we keep found dogs regardless of what you want” she goes into the cabinet and pulls out a form, slaps it down in front of us and says “you need to fill this out and we will be taking it from here, you don’t get to leave with him”. The tone in her voice was so demeaning like we were complete idiots who were less than her. I immediately got upset and went right back at her with even more attitude than she was dishing. I let her know that if they have a policy for lost dogs, that’s great and she could have calmly explained that to us. She responded with “well Oliver is new so I’m helping him out and I have another emergency I’m dealing with. I proceeded to chew her out letting her know that Oliver had the situation under control and if you had some other emergency going on that’s where you focus should be. She then refused to look at me and Just went about her business on the computer. I threw her form back at her and I let Oliver finish the great work he was doing. There was a zero percent change I was leaving this dog there now, not with some hot head walking around going off on everyone. My thing is there was no reason for her to assert herself in the problem and then to do it, and be a complete you know what, was just uncalled for. If that’s how she treats humans trying to do the right thing, the last thing I want is someone like her taking care of my sick dog. Also, the doctor that was helping Oliver in the beginning said NOTHING about a form or this process they apparently have. Her name was Stephanie and if she was just having a bad day, next time don’t take it out on people just trying to do the right thing. PS - Oliver is wonderful and I appreciate all the help we received in returning this dog to the owner. Thanks Oliver!!!
  July 26, 2017

  by James Belcher

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